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SalesKeys

Integration · Global instant messaging

WhatsApp Business API: bring global customer chat into your Inbox

Vera checks number, consent, and policy readiness before WhatsApp threads enter SalesKeys Inbox for coordinated AI and human handling.

Explore WhatsApp integrationBook a WhatsApp demo

Built for cross-border sales, international buyer conversations, overseas customer ops, and teams that win deals through fast replies.

WhatsApp matters—but many teams still run cross-border sales like “personal chat”

When conversations live on private devices, scattered accounts, and fragmented tools, messages move—but the team cannot see, hand off, or govern them well.

Scattered across devices

Messages sit on personal phones, throwaway accounts, and private chats the org cannot access or review.

No team visibility

Leaders cannot see who was answered, what needs follow-up, or which deals are at risk.

Disconnected from CRM

WhatsApp threads do not flow into CRM records, opportunity stages, or downstream workflows.

Personal chat mode

  • Messages stay on personal devices
  • No handover when people leave
  • Managers lack visibility
  • No CRM or opportunity linkage

Team operating mode

  • All threads in one unified Inbox
  • AI-assisted replies and routing
  • Full team visibility and assignment
  • CRM, opportunities, and workflows connected
VERA CHANNEL READINESS

A phone number alone is not WhatsApp-ready—Vera checks the channel first

Vera combines number validity, WhatsApp reachability, consent, conversation window, region, and template policy into an explainable channel decision before execution.

Vera

WhatsApp channel verification

Before a WhatsApp action enters a workflow, Vera checks the contact, channel, and policy context and retains evidence for every decision.

Number and country code

Normalize the international number and validate country, prefix, and format

WhatsApp reachability

Confirm available signals that the number can use the WhatsApp channel

Consent and source

Check consent record, acquisition source, and permitted communication purpose

24-hour conversation window

Determine whether free-form replies are allowed or an approved template is required

Region and policy limits

Check target territory, business type, template category, and governance rules

Channel readiness assessment

Ahmed K. · +971 50 555 0182

CONDITIONALLY READY

Number status

Valid and reachable

Consent status

Recorded

Conversation window

Outside 24 hours

Regional policy

Allowed

Current limit: approved template required

This contact is outside the 24-hour customer-service window, so a free-form outbound message cannot be sent.

  • Vera evaluates readiness—it does not bypass WhatsApp Business, provider, or regional policy.
  • Contacts without valid consent or a lawful business basis do not enter proactive messaging queues.
  • Template approval, sending limits, quality rating, and final delivery remain controlled by WhatsApp.

Assessed just now · Rule version: WhatsApp Business Policy 2026-07

SELECT TEMPLATE TO CONTINUE

Connect WhatsApp to Inbox so every message enters an operational flow

More than importing messages—AI, collaboration, assignment, approval, and follow-up work together on the same customer thread.

Customer messages on WhatsApp

Message lands in SalesKeys Inbox

Vera resolves contact, company, channel readiness, and limits

AI suggests replies or next-best actions

Teammates handle, approve, assign, and write back to CRM

Faster response, stronger collaboration, steadier progression

When conversations sit in a unified ops layer, teams gain more than sync—response speed, process clarity, and conversion control all improve.

Faster response

Cut latency and missed windows. Customer messages are visible and actionable immediately.

Stronger collaboration

Turn private chats into assignable, monitorable, handover-ready conversation assets.

Steadier progression

Threads flow into CRM, opportunities, and workflows instead of stopping at chat.

Bring WhatsApp into your Inbox and run global customer comms as a team

Book a WhatsApp integration demoContact sales about channel options